Customer Success Associate

Nice Tom-Jaja

Nice is a distinct Customer Support Associate with four years of experience helping businesses deliver sterling service and seamless user experiences. Nice is passionate about supporting people, solving problems, streamlining communication and driving clients satisfaction across diverse platforms.

Nice has worked with fast-paced teams, using technology tools to manage and maintain smooth operations. Her goal is to create an impactful customer journey that reflects Biztraction’s values. She has interest in enhancing customer experience through empathy, clear communication and the use of technology.

Nice is also working towards transitioning into Human Capital to contribute more strategically in workplace success and team well being.

Education
Nice earned her Bachelor’s degree in Management from Rivers State University in 2020, providing her with a strong grounding in business operations and organizational strategy. She has since complemented her academic background with multiple certifications in customer service .
Experience
Nice has 4 years of experience working in customer support.

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